Returns & Exchanges

Return
If (part of) the order unexpectedly does not meet the requirements, the order may be returned within 14 days of delivery. Before sending back send an e-mail to info@carlijnq.nl and mention:
– Name
– Order number
– Product
– Reason

Once we receive your email we will send a confirmation e-mail.

Once confirmation is received, the unused items can be sent to:

CarlijnQ
Attn returns
Van Oldenbarneveltstraat 134
3012 GW Rotterdam
The Netherlands

Please use our returns document which is included in your package.
The costs of the return shipment will be for the customer.
After receiving the items we pay the amount within 14 days.

Exchange
If the size or color of the item you ordered is not to your liking, you can always exchange it within 14 days of receipt (if available).
The costs of the return shipment will be for the customer. The application should always advance via email (info@carlijnq.nl) to be announced. Once your application has been confirmed by us, you can send the items back to us.

Note: The articles should be unused, unworn and unwashed.

Returns that do not meet the above will not be considered.
Returns without our returns document will not be considered.

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