If (part of) the order unexpectedly does not meet the requirements, the order may be returned within 14 days of delivery. Before sending back send an e-mail to email@example.com and mention:
- Order number
Once we receive your email we will send a confirmation e-mail.
Once confirmation is received, the unused items can be sent to:
Van Helmontstraat 19, Unit 39
3029 AA Rotterdam
Please use our returns document which is included in your package.
The costs of the return shipment will be for the customer.
After receiving the items we pay the amount within 14 days.
Returns that do not meet the above will not be considered.
Returns without our returns document will not be considered.
Can I return a product that has been paid for with a gift voucher?
- Yes. We will transfer the money back to the gift voucher, you will be able to use it again.