Returns


Returns
If (part of) the order unexpectedly does not meet the requirements, the order may be returned within 14 days of delivery. Before sending back send an e-mail to returns@carlijnq.nl and mention:                                                                   

– Name
– Order number
– Product
– Reason

Please use our return document which is included in your package, returns without our returns document will not be considered.

Once we receive your email we will send you a confirmation e-mail.

Once confirmation is received, the unused items can be sent to our return address:

CarlijnQ Returns
Van Helmontstraat 19, Unit 39
3029 AA Rotterdam
The Netherlands

FAQ:

- The costs of the return shipment will be for the customer

- You cannot exchange an item (for another size). Because we work with a limited stock we can’t guarantee sizes. If you wish to receive another item or size, you have to place another order. (The shipping costs for the new order will also be for the customer)                                                                                                                                                
- After receiving the items we pay the amount back within 14 days.   

Can I return a product that has been paid for with a gift voucher? 
- Yes. We will transfer the money back to the gift voucher, you will be able to use it again.

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