How to order

To place your order select the item(s) that you wish to purchase and add it to your shopping cart. Proceed to the checkout page where you must fill in your personal information and pay for the order. If your order is successful, you should receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist.

You can see all order information in “my account”. From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.

Delivery

If we receive payment for your order before 20:00 CET, we will process your order that same day. Provided all items are in stock, you will receive it in 1–3 business days. Orders placed on weekends and public holidays will be processed the next business day.

As soon as our warehouse has shipped your order, we will send you a confirmation e-mail including a unique DLH parcel tracking number. To trace your package’s status in real time, visit www.dhl.com and enter your tracking number on the right side of the page.

The average delivery time is 1–3 business days, depending on the country to which the order is shipped.

Shipping costs are dependent on weigth of the parcel and destination country, actual shipping costs are clearly displayed in the checkout before you complete an order. We ship for free in Germany, The Netherlands and Belgium on all orders above EUR 50,-.

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